If you lose your passport during your stay in Korea, please follow the steps below:

1. Report to the Police
Visit the nearest police station to report the loss.
You will receive an official lost item report, which may be required by your embassy.

2. Contact Your Embassy or Consulate
Reach out to your country’s embassy or consulate in Korea.
They will assist you in issuing a temporary or emergency passport.

3. Prepare the Required Documents

• Police report

• Identification (if available)

• Passport photos

• Flight information

• Any documents requested by your embassy

4. Immigration Support (if needed)
If your visa or entry record was lost along with your passport, you may need to visit the Korean Immigration Office for assistance.

5. Need Help?
Our front desk staff will be happy to assist you with directions, translations, or contacting the embassy if needed.

Your safety and peace of mind are our top priority. Please do not hesitate to ask for help.

For convenience and safety, we recommend either requesting a taxi through the hotel reception or using the K-Ride app.

For your safety and convenience, we kindly recommend noting the taxi number and using a T-money card or credit card when paying. This will help in case you need to locate the taxi later due to lost items or any unexpected issues.

1. Hailing a Taxi

• You can easily hail a taxi on the street, especially in busy areas or near subway stations.

• Look for a red light in the windshield, which means the taxi is available.

2. Taxi Apps

• You can also use popular apps like Kakao T (available in English) to book a taxi.

• This is useful if you're in a less busy area or prefer cashless payments.

• Recently, a new app called K-Ride was launched, making it easier for foreign travelers to hail and use taxis in Korea.

• Uber is not widely used in Korea yet, so you may need to go to a nearby taxi stand or hail one on the street. 

3. Fares & Payment

• Taxis in Korea are relatively affordable.

• You can pay by cash (KRW), credit card, or T-money (transportation card).

• No tipping is required.

4. Telling the Driver Your Destination

• Most drivers speak limited English. It’s helpful to show the destination in Korean, or use a map app.

• Hotel staff can also help you prepare the address before you go out.

5. Types of Taxis

• Regular Taxi (orange/silver): Standard fare

• Deluxe Taxi (black with yellow sign): More spacious and comfortable, but more expensive

• International Taxi (usually black): English-speaking drivers, available by reservation

1. Electricity & Plug Type

• Voltage: 220V, Frequency: 60Hz

• Plug type: Type C or F (round two-pin)

• For your convenience, Hotel Sunbee provides voltage adapters and converters at the front desk.
  If you need one during your stay, please feel free to ask at the reception.

2. Tipping Culture

• Tipping is not customary in Korea.

• Most restaurants, taxis, and services do not expect tips.

• Some upscale hotels or tourist services may include a 10% service charge in the bill.

3. Greetings & Etiquette

• A light bow or a slight nod is the most common form of greeting.

• Handshakes are also common, often accompanied by a bow.

• Use both hands when giving or receiving something from someone older or in a formal setting.

• Politeness and respect, especially toward elders, are very important in Korean culture.

4. Language

• The official language is Korean.

• English is spoken in major tourist areas, but not everywhere.

• Learning a few basic phrases like “Hello” (Annyeonghaseyo) or “Thank you” (Gamsahamnida) is appreciated.

• English is commonly used on public signs, and many locals can communicate in basic English, making travel in Korea convenient even for first-time visitors.

5. Safety & Cleanliness

• Korea is considered a very safe country for travelers.

• Cities are clean and public transportation is reliable and secure.

• CCTV is widely used, contributing to public safety.

6. Currency

• The currency is the Korean Won (KRW).

• ATMs are widely available, and credit cards and mobile payments are accepted almost everywhere.

7. Internet & SIM Cards

• Korea has fast and reliable internet.

• SIM cards, eSIMs, and portable Wi-Fi devices are available at the airport and in city shops.

• Free Wi-Fi is accessible in many cafes, restaurants, and public spaces.

• We recommend purchasing a SIM card at the airport upon arrival for easy access to mobile data during your stay in Korea.

In Korea, most people use credit cards or mobile payments.

• Credit & Debit Cards

  • Widely accepted (Visa, MasterCard, JCB, AMEX, local cards like BC, Shinhan, etc.)

  • Most shops, restaurants, and even taxis accept cards

  • Contactless and chip payments supported

• Mobile Payments

  • Kakao Pay, Naver Pay, Samsung Pay, Apple Pay (increasingly popular)

  • Convenient for locals and now some tourists as well

  • Often used for online purchases and in cafes or convenience stores

• Cash (Korean Won - KRW)

  • Still accepted everywhere

  • Useful for small shops, markets, and some traditional restaurants

  • ATMs available throughout the city, many offer foreign card services

• T-money (Transportation Card)

  • Prepaid card used for subway, buses, taxis, and some convenience stores

  • Can be recharged at subway stations and convenience stores

  • Also works on airport buses like the 6011

• Bank Transfers (for locals)

  • Common for online shopping and business transactions

  • Not typically used by tourists

Incheon International Airport [ICN] to Hotel

- Taxi

- AREX (Airport Express Train)

- Limousine Bus  (No reservation required)